Ordering & Delivery Information
Ordering
Processing Your Order
Shopping with us is easy and fuss free. Simply browse through our products and click the "add to cart" button. From there you can either "continue shopping" or "checkout" using the links provided. Upon "checkout" your transaction will be processed by PayPal, the world's largest, and most secure, payments handler. If you don't have a PayPal account, that's not a problem. On arrival at the PayPal page, simply select the "checkout as a guest" option, and you will be able to pay with a credit or debit card. once you have completed the transaction you will receive an order confirmation email from us, and a payment receipt email from PayPal.
Once your order has been received, we will always strive to process and dispatch to you as soon as we can. All our products are handmade, hand checked, hand packaged and hand posted. Please note that we do take annual leave, these will usually be displayed on our Social Media pages, in this case our dispatch times will be longer. At all times, we really appreciate your patience, and your decision to purchase from us.
Delivery
Breakages & Loss
All our items are shipped via Royal Mail 48 Hour Tracked or Royal Mail Second Signed For. This ensures a postage that is simple, efficient and cost effective.
We do ship internationally but this is not listed at the checkout as an option. If you would like to place an order, please contact us and we'll be happy to help.
While in our experience breakages and loss rarely happen, they can, and do still happen. We ask that you report any breakages to us as a matter of urgency to allow us to pursue a complaint with the carrier. Email phoenixfinefragrance@outlook.com or use the contact form.
Please allow 14 WORKING days from the date of your despatch email to report 'lost' items. All parcels are sent with tracking information to enable us to look into lost items more effectively.
You can check our terms & conditions and returns policy following the links at the bottom of this page.